ntl, Revisited
In a worrying example of continuity, I thought it worth updating you all on the story so far regarding my little spat with ntl.
I thought I was on to something one day when someone from ntl actually phoned me, shortly after I had received another bill. I immediately launched into my well-practiced rant and she was very apologetic but then turned out to just be calling to offer me ntl TV and had nothing to do with the internet side of things.
Then another day, a travelling salesman from ntl actually turned up at my house to see if I wanted to become an ntl customer. I declined, politely, before beating him to death with his own sales pitch.
There then arrived another letter, informing me that if I didn’t pay my bill within 7 days of the date on the letter ntl would cut off my service. A few days after that, the unthinkable thunked — someone from the relevant department at ntl actually phoned me to see why I hadn’t paid my bill.
Preposterous tales (now then, now then).
So I launched into my rant again but the guy on the phone — who must be on the receiving end of these rants with every phone call he makes — just interrupted me, apologised, told me that my bill would be cancelled, asked if I still wanted to be an ntl customer or if I’d gone elsewhere for my service now, apologised again, and that was that. No fuss, no arguments, no hard attempts to get me to give them another go. Blimey, eh?
Finally — or at least, hopefully finally — I received a letter from one of the people who I wrote to originally:
“Thank you for your recent letter, it is our aim to make dealing with ntl: as trouble free as possible and the problems you have had do not affect the standard we strive to achieve.
“I am writing to let you know that your account is now disconnected and no further monies are due, you will not receive any further reminders or bills regarding this.
“I hope this clarifies the matter, however if you have any further queries please contact us again.”
So I guess that’s that.